How are users feeling?

Discover what users think and how they feel at all stages of their journey.

User sentiment is the positive, negative, or neutral thoughts and feelings users have about your site or app. To understand what users really think and feel at every point of the user journey, Hotjar’s Feedback & Survey tools help you collect qualitative data by capturing the voice of your users and their reactions of frustration, delight, and the range of emotions in between.

This learning path is ideal if you want to dive into user feedback, in their own words, to help understand the why of user behavior and not just the what.

This path includes the following content: